Policies & Information
It is recommended to book in advance for your Salty Kisses experience, however we do take last minute bookings when available. Please make yourself aware of our policies & procedures before making your booking. You will find these details on our website, in store and within our brochure.
Bookings
Salty Kisses is open Tuesday to Friday 9am to 4pm and Alternative Saturdays from 9am-2pm (Larger groups from 2pm-4pm as an extension). Call reception 07 5482 3978 or use our online booking system via our facebook page or our website. You can also send an email enquiry to admin@saltykisses.com.au and we will be in touch. We answer every email that we receive, it does take us longer to write an email reply than it does to answer a call to make a booking. Please check your junk or spam for a reply as it depends on your spam setting where our emails are received.
Please have your credit card and or gift voucher number with you at time of booking as we require a 50%-100% deposit upfront to secure your booking (100% on Saturdays). Guests arriving at Salty Kisses suffering from the Cold or Flu, intoxication or transmittable infections will not be permitted to have treatments. It is not advisable for your own health to have treatments while unwell nor is it safe for the health of our staff who care for you. If you arrive unwell we cannot proceed with your treatments then our cancellation policy applies.
Weekend Surcharge
Saturdays incur a 10% Surcharge on the total of your treatment, this does NOT include any add in’s or products purchased at the time. This surcharge reflects the rising costs of Saturday pay rates within the Beauty Award. This helps us to keep our staff employed on the weekends and helps to keep this day open for those who struggle to get here during the week.
Cancellation Policy
Should you not arrive for your appointment or not give the required 48 hour notice your deposit may be forfeited in order to recover costs associated with your changed or cancelled appointment. If redeeming a gift voucher, 50-100% of your treatment cost may be deducted from your gift voucher value. (100% on Saturdays)
We will always do our best fill your cancelled appointment within the specified time you have given us. If we do manage to fill your cancelled appointment, your deposit will be available in your Salty Kisses account and can be used towards a service or product at your convenience.If you need to cancel or reschedule your appointment for any reason, please call us directly where possible. Sunday’s and Monday’s we will accept cancellation messages with 48hrs left on our reception message bank or Facebook Page.
Please do not e-mail us with your cancellation or reschedule requests.
Refunds
To apply for a refund please e-mail admin@saltykisses.com.au with your request, we follow the ACCC requirements for refunds. Please verify the reason for the refund and we will be in touch within 7 working days. ALL refunds incur a 15% admin/service fee due to the time involved in the process.
Gift Vouchers
Salty Kisses Gift Vouchers are valid for 3 years and can be made out in any amount desired. We do not name any packages or treatments on the gift vouchers as our prices and services are subject to change at any time without notice. Gift vouchers can be purchased on our website at your convenience and e-mailed to the recipient or picked up in store. We believe that 3 years is ample time to use your voucher, we abide by the ACCC policies on Gift Vouchers. We believe that 3 years is ample time to use our voucher so please use them within this time to avoid missing out on having your treatment. (NO REFUNDS available on Gift Vouchers, NOT redeemable for Cash)
You will need to call us on 5482 3978 to book in with your Gift Voucher, as you will be unable to book online.
Special Needs
Please advise us upon booking of any allergies, ailments, disabilities or pregnancy so that we can prepare the treatments correctly for you. It is recommended to book in advance for your personalised experience, however we do take last minute bookings when we have them to offer. With so many choices of treatments on our spa menu, our staff can assist you in selecting the best treatment options to suit your individual needs.
View our seasonal specials online at saltykisses.com.au. Prices & Services are subject to change without notice. Prices are inclusive of GST.